Some really interesting developments in online buzz today.
On this morning’s commute, someone witnessed and videoed a rather nasty encounter between an elderly gent and a London Underground employee with issues called Ian. So he blogged about it, loaded up the video and told everyone he knew about it. Then they told everyone they knew about it. In no time at all, it was in the national press, the Mayor of London made a statement and poor Ian’s facebook page was made public.
I feel a little uneasy about the mob baying for Ian’s blood. First, there’s a process for dealing with employees that needs to be followed right? And see again how people find it really easy to take action and express their indignation online; yet, when you watch the video, this was a packed station, with lots of people and they just watched this idiot abusing the elderly gent. They didn’t DO anything.
But this feels great. One person saw something so wrong that he video’d it, loaded it up to his blog and that afternoon thousands of people are talking about it. It’s like…democracy.
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