Helping to make online applications more accessible for student finance

The Student Loans Company has been changing its processes to encourage more students to apply online for the finance they need to get them through higher education. This includes grants as well as loans for tuition fees and maintenance.

Kindle Research ran a programme of research over 10 months conducting groups and depths interviews all over England and Wales among recent applicants, undergraduates, graduates, and parents. We also included hard-to-reach groups with unique and complex needs..

Our research helped to guide the implementation of online applications and the communications that were required to reassure and direct those applying for student finance.